An Introduction to Operations Management
Christian Terwiesch
This course will teach you how to analyze and improve business processes, be it in services or in manufacturing. You will learn how to improve productivity, how to provide more choice to customers, how to reduce response times, and how to improve quality.
Syllabus
Course Objectives
You will learn how to improve productivity, increase responsiveness, provide more choice to the customer, and deliver higher quality standards. In short, you will learn how to analyze business processes and how to improve them. Along the way, you will learn about topics such as Lean Operations, Six Sigma, and the Toyota production system, you will hear about bottlenecks, flows rates, and inventory levels. And, much, much more.
Course Outline
The best way for you to access the current lectures is to click on the "Week x" tab on the left tool-bar.
Under the "Week x" tab, I will also link current practice problems and homework assignments.
Module
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Key concepts / Learning Goals
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Release time
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Introduction
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Overview of the course
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Week 1
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1: Process Analysis
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First half: Week 1
Second half: Week 2
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2: Productivity
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Week 3
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3: Variety
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Determine the impact of set-ups on capacity
Analyze set-ups, SMED
Strategies to deal with variety
Limitations to variety
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Week 4
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4: Responsiveness
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Waiting time analysis
Map out the customer journey
Predict customer loss rates
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Week 5
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5: Quality
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Analyze processes with yield losses and rework
Toyota production system
Six Sigma
Statistical Process Control
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Week 6
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Conclusion
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Operations and Business Models
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Week 6
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Final exam
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Due November 11
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Textbook
All content is summarized in the textbook by Cachon and Terwiesch. The book also includes over 100 practice problems as well as other modules on topics including Supply Chain Management, Risk Management, Business Model Innovation, and Sustainability in Operations:
Cachon, G. P. & Terwiesch, C. Matching supply with demand: An introduction to operations management 3nd Ed. Boston, MA: McGraw Hill.
Amazon link to the bookGrading Policy
Each student's final numerical score for this course is based on the following items and weights:
- Homework assignments (5 home work assignments with 10 points each). Homework assignments exist for each of the five modules . They are posted as a PDF file under the “Homework assignment” tab. You can also reach them via the “Week x” tab. You will use the “Homework submission” tab to submit your answers. Homework assignments are graded automatically. Students are allowed and even encouraged to take the homework assignments multiple times should they not obtain a perfect score in the first submission. Each question carries an equal weight.
- Final exam (50 points). There exists one final exam for the course. Posting and submission for the final exam are identical to the homework assignments. However, you can only submit the answers for the final exam ONCE.
I will add up the points from these grading ingredients to compute a total score. According to the scores you achieved, you qualify for the following badges of achievement:
What is it called
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How it is earned
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What you get
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Course completed
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Obtain 50% or more on each homework as well as the final exam
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Statement of accomplishment
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Operations expert
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Obtain 90% or more on each homework as well as the final exam
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Statement of accomplishment
Name posted on post-program web-site
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Operations Excellence Award
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Top 1% in total score
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Name and score posted on post-program web-site
Potential invitation to collaborate on future course development
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Created Mon 25 Jun 2012 10:48:56 AM PDT
Last Modified Fri 21 Sep 2012 10:50:10 AM PDT
Last Modified Fri 21 Sep 2012 10:50:10 AM PDT
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