Minor in Digital Media Production @ FIX University
An Introduction to Operations Management
Christian Terwiesch
This course will teach you how to analyze and improve business processes, be it in services or in manufacturing. You will learn how to improve productivity, how to provide more choice to customers, how to reduce response times, and how to improve quality.
Dear Class, as promised, we are now live with the Coursera Operations
Challenge.You will see the icon in the Navigation Bar ("Operations Challenge").
Please note that:
- you have until November 25 to submit
- all submissions
will be evaluated by a randomly selected group of 10 students
- each student
should evaluate 10 submissions; this should take about 5 minutes per
evaluation
I am eager to see what submissions we
receive.
Best
Christian
Dear Class,
Yesterday, I posted the final exam for the course. You will
have two weeks to complete the exam (i.e., until November 25). The exam is
broken up into five modules, which you can submit separately. Please note that
while you had an unlimited number of attempts to submit answers to the homework
assignments, you only have TWO attempts for submitting answers to the final
exam.
We are also about to go live with the Coursera Operations
Challenge. You will see the challenge on the Navigation Bar. The Challenge will
also run until November 25. In case that you want to get started preparing your
submission now, please look at the instructions at the bottom of this
announcement.
This will conclude our course. I will reach out to you once
the final exam is closed and provide some final thoughts of wisdom... We will
also share descriptive statistics about the scores in the course and will then
move ahead to the grading / certification process.
Good luck with the
final - and please take a shot at our
challenge.
Best
Christian
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Coursera
Operations Challenge - Instructions
The main idea behind this
challenge is to help you apply the concepts that you learned in this course to
real life. Submit a 1 page illustration of something we covered in our course as
you experienced it in your business / your own operations or in a business where
you were the customer. This could be a process flow diagram, a KPI tree, an OEE
chart, demand patterns, root causes for defects, etc. For example, if you decide
to focus on a six sigma application, you might put together a page that includes
(a) a histogram of your measurements (b) the capability score (c) the main
drivers of the variability, and (d) some suggestions on how the variability
might be reduced. The submissions are evaluated by 10 of your classmates
(randomly selected) who will score your submissions on a scale from 1
(lowest/worst rating) to 5 (highest / best rating). The grading is based on the
following criteria:
1. Presence of Data: the submission did include primary data from a real
operational environment (i.e., this is data that you collected yourself or
somebody from within your company / data describing your personal experience as
a customer as opposed to data that you got from another source).
2.
Insightful Application: the submission provided a new insight to the audience
that directly relates to our course. That is, after reading this submission, one
learns something new that he/she did not know beforehand.
3. Presentation
and Visualization: the data and the application were presented in a clear and
accessible fashion. For example, appropriate graphs/tables/charts were used.
All submissions will be posted on the Coursera forum where any of
your classmates can vote and comment on submissions. We encourage everyone to
participate in the forum voting and discussion. Based on the scores the
submissions receive, we will identify the top submissions and then use them as
examples in future iterations of this course. Please note that once you submit,
your information will be in the public domain. Please make sure that you do not
violate any copyright or proprietary data regulations.
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